How the Strip of the Month was “Conceived”

August 24, 2011

PDG partnered with a healthcare management company to assist Obstetric RN’s in their ability to read fetal monitoring strips. Prior to collaborating with PDG, the company was providing the fetal strip training in a paper based format accompanied by a set of questions. The company was looking  for a more engaging solution using the latest technology and turned to PDG to produce the course.

The solution that PDG devised was twelve 15-minute e-learning course modules that would be placed on the company’s learning management system (LMS) on a monthly basis. Each 15-minute module provides the nurse with the patient’s background information, assessment of the patient’s fetal strip and a set of 10 questions from various sample categories. Examples of questions include: What baseline trend(s) did the strip present? What is the physical cause of this trend? What goal would help correct the problem? What action will correct the problem? Feedback appears immediately after the learner answers each question.

By contextualizing the assessment (giving it a storyline and a series of characters – support staff and mothers), the nurses can practice reading strips of lifelike patients.   The intent is for this to lead to a more effective assessment and skill building activity, with feedback linked to the actions the nurse choses to take/not take in each case, delivering just-in-time feedback to keep their skills current back on the job. PDG’s team consisted of a course designer, project manager, instructional designer, an art director, two graphic designers and a developer; as well as a registered nurse to write the content documents based on specific patient profiles, and a medical writer to review and reference each content document for the company.  To date, three of the 12 modules have been rolled out to the client.

PDG continues to work with all its clients to create strategies, develop solutions and provide scalable implementation capabilities that drive bottom line results and improve workforce performance. 

Advertisements

PDG Working with Major Pharmaceutical on Transforming its Workforce!

August 11, 2011

In late 2010, PDG partnered with a major pharmaceutical company’s manufacturing division to assist them in achieving an ambitious goal: to become #1 in providing their type of products to the world. In order to meet this objective, the organization embarked on a transformation to become a learning and high performance institution. As Jack Welch put it: “An organization’s ability to learn & translate that learning into action rapidly is the ultimate competitive advantage.” PDG leveraged its Strategy Consulting, Training Development and Learning BPO to meet these needs.

The first step was to conduct an analysis to uncover what the knowledge gaps were in the organization that was preventing them from increasing performance. PDG’s Strategy Consultants did countless interviews, focus groups and site visits, and heard hundreds of points of view from the shop floor to the director level.  They uncovered leadership and process knowledge gaps — people didn’t see or understand the big picture – more importantly, they didn’t understand their role in that picture. PDG’s
Creative Solutions team designed courses that provide the learner with the greatest impact – the ability to see the whole picture and move from “how I” to “how we” manufacture product.

In addition to teaching new knowledge and skills, the courses were also meant to ensure that people were connecting and communicating—laughing together and learning together in the classroom. However, knowing that training alone will not change culture; the PDG strategy team put together a set of plans that ensure behavior changes. The first is to ensure employees and leadership know what is expected of them, the second is of course to teach them, the third is to ensure coaching and “pull through” of knowledge happens on the job, and the fourth is to ensure that the “right” behavior is rewarded.

Now, in the rollout stage, PDG’s Managed Services group is overseeing the implementation of nearly 20 courses with over 1,000 sessions that will eventually involve learners from all around the globe.  PDG is providing onsite project management and administrative support from scheduling the sessions, hiring and training the facilitators, preparing all course materials and overseeing the sessions.  A PDG team member is always onsite, whether it is 12 noon or 12 midnight, to ensure that an effective instructing and learning environment has been created for the facilitator and the learner respectively.

This tremendous undertaking by both PDG and its partner continues to unfold.  PDG’s Strategy Consulting, Training Development and Learning BPO has assembled a tremendous team with some of the best minds in the business to guarantee that it is done right to achieve business objectives.

PDG continues to work with all its clients to create strategies, develop solutions and provide scalable implementation capabilities that drive bottom line results and improve workforce performance.